1. Quick fee summary

2. Mileage Allowance claims — 40% + VAT (minimum £25 inc. VAT)

This applies to Mileage Allowance and related employment expense claims that result in an HMRC refund/payment.

2.1 What you pay

• Success fee: 40% of the refund amount, plus VAT at the prevailing rate (VAT is currently 20%, so the total is currently 48%).
• Minimum fee: £25 (including VAT). If the refund is below £25, we retain the full refund amount as our fee.
• If there is no refund, you pay £0.

2.2 How you are paid (nominee payments)

• For Mileage claims, you appoint Richmond Carter as your nominee to receive any HMRC refund where nominee repayment is used.
• We then pay you the balance after deducting our fee and VAT.
• Before releasing any refund, we may request ID, proof of address and bank details (to protect customers and prevent fraud).
• We send you a breakdown showing: refund received, our fee, VAT, and the amount due to you.

2.3 If HMRC pays you directly (Mileage)

• If HMRC pays your refund directly to you instead of paying us as nominee, we will invoice you for our fee and VAT, with a clear breakdown.

2.4 Examples (Mileage)

• Example A — £100 refund: Fee = £40; VAT (20% of £40) = £8; total fee = £48; you receive £52.
• Example B — £30 refund (minimum fee applies): Minimum fee = £25 (inc. VAT); you receive £5.

2.5 Unclaimed funds and re-issue fee (Mileage)

• If we hold funds for you (for example, because we cannot verify details or cannot reach you), we will attempt to contact you after 48 hours, 14 days and 1 month, and may continue attempts for up to 12 months.
• After reasonable attempts and a reasonable period, unclaimed funds may be donated to charity.
• If you contact us later, we will assist you in recovering the amount where possible.
• A £19.99 re-issue fee may apply if a payment needs to be re-sent (unless the need to re-send is due to our error).

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3. HRP / State Pension underpayment work — 30% + VAT (charged after you receive arrears)

This applies to work relating to Home Responsibilities Protection (HRP) / National Insurance record correction that results in backdated arrears paid to you by DWP (for example, State Pension arrears and any linked Pension Credit arrears).

3.1 Important — how HRP arrears are paid

• For HRP-related cases, any arrears are paid by DWP directly to you.
• HMRC/DWP will not make HRP arrears payments to Richmond Carter (or any agent) on your behalf.

3.2 What counts as “successful”

• A claim is successful only if it results in backdated arrears paid to you as a result of the HRP correction.
• We do not charge any fee on ongoing weekly/monthly State Pension increases or ongoing Pension Credit — only on backdated arrears actually paid.

3.3 Our fee (HRP)

• Success fee: 30% of the arrears you actually receive, plus VAT at the prevailing rate (VAT is currently 20% on our fee).
• In practice, at today’s VAT rate, the total you pay is currently 36% of the arrears you actually receive.
• No upfront fees. If no arrears are paid, you pay £0.
• No minimum fee applies to HRP arrears.

3.4 Deductions (set-off)

• If DWP makes deductions from arrears to repay a debt (sometimes called a “set-off”), we calculate our fee based on the net arrears you actually receive after those deductions.

3.5 Example (HRP)

• If DWP pays £2,000 in arrears and £300 is set off to settle a debt, the net arrears received are £1,700.
• Fee (30%): 30% of £1,700 = £510; VAT (20% of £510) = £102; total fee = £612 (currently 36% of £1,700).
• You keep: £1,700 – £612 = £1,088.

3.6 When and how you pay (HRP)

• If DWP pays you arrears, we will send you an invoice and a clear breakdown showing how the fee is calculated.
• You agree to pay our success fee within 14 days of receiving the arrears payment.
• To ensure accurate calculation, we may ask you to share the DWP arrears breakdown letter/award notice (or other reasonable evidence of the amount paid and any deductions).

3.7 If payment is late

• If payment is late, we will send reasonable reminders. If you have questions or need more time, contact us and, where appropriate, we can agree a payment plan.
• If there is still no engagement after reminders, we may take formal steps to recover the outstanding fee as a last resort, acting fairly and proportionately and taking account of vulnerability.

4. Questions?

Email: info@richmondcarter.co.uk

For full details, please refer to:

• Terms & Conditions
• Conditional Fee Agreement (HRP)