PURPOSE OF THIS NOTICE
This Privacy Notice tells you what to expect when Richmond Carter Ltd collects and uses your personal data. It applies to information we collect:
- When you contact us or request our services;
- When you respond to our marketing or visit our website;
- When we receive your information from a third-party lead provider or introducer.
1. WHO WE ARE
Richmond Carter Ltd is a registered UK company (No. 13018050).
Registered Address: 2nd Floor, 28a, Middle Hillgate, Stockport, SK1 3AY.
2. WHAT DATA WE COLLECT
We may collect:
- Name, date of birth, National Insurance number;
- Contact details (email, phone number, address);
- Claim-related info (employment history, child benefit records, tax documents);
- Signed forms: LOA, CFA, Form 64-8;
- Communications between you and us;
- ID and AML documents where required.
3. HOW WE COLLECT YOUR DATA
We collect data:
- When you complete forms or provide information online or by phone;
- When you are referred to us by an introducer or partner;
- From HMRC/DWP, once authorised;
- From AML or ID verification providers (if applicable).
4. HOW WE USE YOUR DATA
We use your data to:
- Check eligibility for claims;
- Prepare and submit your claims to HMRC or DWP;
- Communicate with you about your claim;
- Act as your authorised tax agent;
- Receive payments from HMRC on your behalf and pay you the balance after our success fee;
- Comply with our legal obligations (e.g. AML checks);
- Share completed claim documentation with you;
- For HRP claims, we will also send you signed copies of your LOA, CFA, and Form 64-8 before submitting the claim to HMRC or DWP.
We do not sell or rent your data.
5. OUR LAWFUL BASIS FOR USING YOUR DATA
We rely on:
- Contractual obligation – to deliver the service you request;
- Legal obligation – compliance with HMRC/DWP rules and anti-fraud requirements;
- Legitimate interest – e.g., verifying your eligibility or updating you;
- Consent – for marketing (where required).
6. WHO WE SHARE YOUR DATA WITH
We may share your data with:
- HMRC and DWP (to process claims and verify authority);
- ID verification providers;
- Our service partners (e.g., CRM providers, document processors);
- Our accountants, compliance advisors, legal advisors;
- Your introducer or partner agency (if you were referred).
We ensure all partners comply with UK GDPR and data security obligations.
7. MARKETING & COMMUNICATIONS
We may contact you by email or phone about your claims or similar services.
You can opt out at any time by emailing: info@richmondcarter.co.uk or using unsubscribe links in emails.
We never send marketing SMS.
8. DATA RETENTION
We retain your information:
- For at least 6 years after the end of your claim (for HMRC audit and fraud protection);
- Or as long as required by law.
9. SECURITY
We apply appropriate technical and organisational measures:
- Encrypted storage;
- Secure online forms;
- Role-based access control;
- Staff training and audits.
10. YOUR RIGHTS
You can:
- Request a copy of the data we hold (Subject Access Request);
- Ask us to correct, delete, or restrict use of your data;
- Withdraw your consent (if processing is based on consent);
- Object to processing based on legitimate interest;
- Complain to the ICO: www.ico.org.uk
We will respond to your request within 30 days.
11. AUTOMATED DECISIONS
We do not make any automated decisions based solely on your personal data.
12. COOKIES
Our website may use cookies or third-party analytics to understand usage.
You can control cookie settings via your browser.
13. CHANGES TO THIS NOTICE
We may update this privacy notice at any time. The latest version is always available at: